Frequently Asked Questions

UnlockMoment is a privacy-first digital gift card creator that transforms ordinary gift codes into interactive experiences. You upload your gift code (like Netflix, Amazon, Spotify, Steam), choose from 60+ premium templates, and download a single HTML file. Recipients can scratch to reveal, wait for a countdown, or solve a puzzle to unlock their gift. Everything runs 100% in their browser with military-grade AES-256 encryption. No accounts, no tracking, no data collection.

Creating your first gift card takes less than 2 minutes. Step 1: Visit the Create Gift page and choose your unlock method (scratch-to-reveal, time capsule, or puzzle). Step 2: Select a template from our collection of 60+ designs for birthdays, holidays, weddings, and more. Step 3: Enter your gift code, message, or upload a PDF ticket. Step 4: Download the HTML file and send it to your recipient via email, WhatsApp, Messenger, or any platform. That's it! No sign-up required.

No account required! UnlockMoment is designed to be completely anonymous and privacy-first. You can create unlimited free gifts using our basic templates without ever signing up. For premium templates, you simply purchase unlock codes and enter them when needed - still no account necessary. This ensures maximum privacy and instant access.

You can encrypt virtually any digital gift: Gift card codes (Netflix, Amazon, Spotify, Steam, iTunes, Google Play, Xbox, PlayStation), subscription codes, discount codes, promo codes, concert tickets (PDF), event tickets, boarding passes, booking confirmations, secret messages, surprise announcements, links to experiences, cryptocurrency wallet addresses, and more. If it's text, a link, or a PDF file, you can encrypt it.

Yes! We offer 3 beautiful templates completely free with full functionality including scratch-to-reveal, time capsules, AES-256 encryption, and unlimited gift creation. Premium templates cost $2.99 each, or you can get All Access for $49.99 which includes unlimited templates, removes branding, and gives you access to all future designs. There are no subscriptions, no hidden fees, and no forced upgrades.

Your gift code is extremely secure. We use AES-256 encryption - the same military-grade standard used by banks, governments, and security agencies worldwide. The encryption happens entirely in your browser before the HTML file is created. The encrypted code is mathematically impossible to crack without the decryption key. Even we cannot see your gift codes because everything is client-side. The recipient must complete the unlock challenge (scratch, countdown, or puzzle) to decrypt the code.

We collect ZERO personal data. No cookies, no tracking, no analytics, no IP addresses, no browser fingerprints, no user accounts. Everything runs client-side in your browser. Your gift codes never leave your device unencrypted. We never see what you're gifting or to whom. We are fully compliant with GDPR, CCPA, LGPD, and all international privacy laws. This isn't just a policy - our architecture makes it technically impossible to collect your data.

Absolutely not. We have no data to sell because we collect nothing. We don't use analytics, tracking pixels, advertising networks, or any third-party scripts that could compromise your privacy. Our business model is simple: we offer free templates and sell premium designs. We make money from premium features, not from your data. Your privacy is our foundation, not a selling point.

No. It's technically impossible. Your gift codes are encrypted using AES-256 in your browser using the WebCrypto API. The encryption key never leaves your device. The HTML file you download contains only encrypted data. We have no servers storing your gifts, no databases with your codes, no way to decrypt them. Even if we wanted to access your gift codes (we don't), the architecture prevents it.

Your gifts continue to work forever. Because everything runs client-side in a single HTML file, your gifts don't depend on our servers to function. Recipients can open the file in any browser, even offline (after initial load), and unlock their gifts. The HTML files are self-contained and will work decades from now. This is one of the key benefits of our client-side architecture.

Yes, fully compliant. In fact, compliance is automatic because we collect zero data. GDPR requires consent for data collection - we collect nothing. CCPA grants users the right to know what data is collected - we collect nothing. We don't use cookies (not even functional ones), we don't track users, we don't store personal information. We comply with GDPR, CCPA, LGPD, POPIA, and all international privacy regulations by design.

Our scratch-to-reveal technology uses advanced HTML5 canvas rendering to create a realistic scratching experience. Recipients use their mouse (desktop) or finger (mobile/tablet) to scratch away a coating that covers your encrypted gift code. As they scratch, the coating disappears and reveals the gift underneath. The scratching feels natural and responsive, just like a physical lottery ticket. It works on all modern browsers and devices without any app downloads.

Time capsules let you lock a gift until a specific date and time. Perfect for birthday surprises at midnight, Christmas morning reveals, anniversary gifts, or scheduled announcements. When you create a time capsule, you set the exact unlock date and time. The recipient sees a beautiful countdown with days, hours, minutes, and seconds. The gift remains fully encrypted using time-based cryptography until the specified moment. The decryption automatically triggers when the countdown reaches zero. It's mathematically impossible to unlock early.

Absolutely! Every gift can include a personalized message that appears after the recipient unlocks their gift. You can write heartfelt birthday wishes, congratulations, thank you notes, or any message you want. Messages support multiple paragraphs and can be as long or short as you like. The message appears alongside the gift code in a beautifully formatted display.

Yes! PDF support is built into UnlockMoment. Upload concert tickets, event tickets, boarding passes, reservation confirmations, certificates, vouchers, or any PDF document up to 10MB. The PDF is encrypted along with your message and stored securely in the HTML file. When the recipient unlocks the gift, they can download the original PDF with a single click. This is perfect for surprise concert tickets, vacation reveals, or experience gifts.

We offer 60+ professionally designed templates covering every major occasion: Birthdays (10+ designs), Christmas and holidays (8+ designs), Weddings and anniversaries (6+ designs), Valentine's Day (5+ designs), Graduations (4+ designs), Baby showers and new baby (4+ designs), Thank you and appreciation (5+ designs), Corporate and business (6+ designs), Gaming and tech (5+ designs), Travel and experiences (4+ designs), General celebration (8+ designs). New templates are added regularly. All Access members get all current and future templates.

Currently, templates come pre-designed to ensure a premium, polished look. However, you can choose from 60+ templates with different color schemes, styles, and themes to match your occasion perfectly. Our design team carefully crafts each template for maximum visual impact. We're exploring customization options for future updates based on user feedback.

No special software needed! Recipients simply open the HTML file in any modern web browser: Chrome, Safari, Firefox, Edge, Opera, Brave, or any Chromium-based browser. It works on desktop computers, laptops, tablets, and smartphones. No app downloads, no plugins, no extensions. If they can browse the web, they can unlock their gift. The experience is optimized for both touch devices and mouse/keyboard.

Yes! UnlockMoment works in every country worldwide. Since everything runs client-side in the browser, there are no geographic restrictions. The HTML file works anywhere with internet access for the initial load, and many features work offline after that. You can send gifts across continents, time zones, and languages. Perfect for international friends, remote teams, or global customers.

The free plan includes: 3 beautiful templates (Birthday Celebration, Holiday Magic, General Gift), unlimited gift creation with free templates, all unlock methods (scratch-to-reveal, time capsule, instant reveal), AES-256 military-grade encryption, PDF file attachment support, no watermarks on the gift experience (just a small 'Created with UnlockMoment' credit), and full privacy protection. You can create as many gifts as you want with the free templates.

Premium templates are available in two ways: Single Template Purchase at $2.99 per template - perfect if you only need one specific design, or All Access for $49.99 one-time payment - includes all 60+ premium templates, unlimited gift creation, removes all branding for a white-label experience, priority email support, and access to all future template releases. All Access offers the best value if you create gifts regularly or need multiple templates.

No subscriptions! All our pricing is one-time payments. Pay once, use forever. When you purchase a Single Template, you own it permanently. When you purchase All Access, you get lifetime access to all templates including future releases. No monthly fees, no annual renewals, no surprise charges. We believe in transparent, simple pricing.

We accept all major payment methods through Stripe, the world's most trusted payment processor: All major credit cards (Visa, Mastercard, American Express, Discover), debit cards, Apple Pay, Google Pay, and browser-saved payment methods. Stripe handles all payment processing securely. We never see or store your payment information.

Immediately after successful payment, you'll receive an email with your unlock code. The email arrives within seconds (check spam if you don't see it). The unlock code is a 16-character serial key in the format XXXX-XXXX-XXXX-XXXX. Visit the Recover page, enter your code, and your premium templates or All Access is activated instantly. No waiting, no manual approval. Your purchase is ready to use immediately. IMPORTANT: Save this serial key securely - we don't store customer information, so keep this email safe.

Since we prioritize your privacy, we don't store any customer information like names or email addresses - only the serial keys themselves. If you lose your serial key, we cannot recover it from our system. However, Stripe (our payment processor) maintains complete payment records. Contact Stripe support directly at stripe.com/support with the email address you used for purchase. Stripe can verify your transaction and help you recover your purchase information. This is why we recommend saving your serial key email immediately after purchase.

All payments are processed by Stripe, a PCI-DSS compliant payment processor. We receive zero financial information from Stripe. In our database, we store ONLY serial keys (unlock codes) and their activation status. We do NOT store your name, email address, payment information, or any link between your identity and the serial keys. This ensures maximum privacy. When you purchase, Stripe handles all your personal data, and we simply generate an anonymous serial key. This privacy-first approach means you stay completely anonymous while using our service.

Yes! If you purchase Single Templates and later want All Access, contact our support team at support@unlockmoment.com with your purchase receipt. We'll apply a credit equal to your previous purchases toward an All Access upgrade. We want to reward loyal customers, not penalize them for starting small.

Due to the instant digital nature of our product (unlock codes are delivered immediately and cannot be 'returned'), all sales are final. However, we offer refunds in cases of technical failure, if the product cannot be delivered, or if there's a genuine issue with the templates. We encourage everyone to try our free templates first to ensure UnlockMoment meets your needs before purchasing premium options. If you experience technical problems, contact support before requesting a refund - we're here to help.

Yes! If you need UnlockMoment for corporate gifting, employee rewards, client appreciation, or bulk purchases (10+ licenses), contact our sales team at sales@unlockmoment.com. We offer volume discounts, white-label solutions, custom templates for large organizations, and dedicated support for business clients. Perfect for HR departments, marketing teams, and agencies.

UnlockMoment works on all modern browsers: Chrome (version 90+), Safari (version 14+), Firefox (version 88+), Edge (version 90+), Opera, Brave, and any Chromium-based browser. It's fully responsive and optimized for desktop computers, laptops, tablets (iPad, Android tablets), and smartphones (iPhone, Android phones). The experience automatically adapts to screen size. We recommend using the latest browser version for the best experience.

Yes! UnlockMoment is fully optimized for mobile devices. The scratch-to-reveal feature works perfectly with touch gestures. Time capsule countdowns are mobile-responsive. All templates are designed mobile-first and look stunning on small screens. You can create gifts on your phone and recipients can unlock them on any device. The HTML files work across all platforms seamlessly.

To create a gift, you need internet to access UnlockMoment initially and load the templates. Once you download the HTML file, you can share it offline. For recipients, they need internet for the initial load of the HTML file, but many features work offline after that. The encryption/decryption happens client-side, so the core functionality doesn't require continuous internet access.

Gifts are downloaded as single HTML files (with .html extension). This is a standard web page file that opens in any browser. The file is self-contained - all graphics, animations, and encrypted data are embedded. Recipients double-click to open in their browser, or right-click and select 'Open with Browser'. HTML files are universal, lightweight (typically 200-500KB), easy to share via email, messaging apps, cloud storage, or USB drives.

Most gift HTML files are 200-500KB without PDFs, and 1-5MB with PDF attachments (depending on PDF size). These are small enough to send via email (most email services allow 10-25MB attachments). They're also perfect for WhatsApp, Messenger, Telegram, or any file-sharing platform. If the file is too large for email, you can use WeTransfer, Dropbox, Google Drive, or OneDrive.

Yes! Before downloading, you'll see a preview of how your gift will appear to the recipient. The preview shows the selected template, your message, and the unlock experience. This lets you verify everything looks perfect before sharing. You can go back and make changes if needed. The preview is accurate to the final experience.

If you lose the HTML file, you'll need to recreate the gift. UnlockMoment doesn't store your gifts on our servers (that's part of our privacy commitment). We recommend keeping a backup copy in cloud storage (Google Drive, Dropbox, iCloud) or on an external drive. You can also save the original gift code separately so you can recreate the gift if needed.

Yes, PDF attachments are limited to 10MB per file. This covers most tickets, vouchers, and documents. If your PDF is larger, try compressing it using online tools like iLovePDF or SmallPDF. Most concert tickets, boarding passes, and gift certificates are under 1MB, so the 10MB limit is generous. If you need larger file support, contact us.

UnlockMoment is perfect for birthdays! Create a time capsule that unlocks at midnight on their birthday with a Netflix subscription code, make a scratch card with Spotify Premium, surprise them with concert tickets in a PDF upload, create a countdown to a surprise vacation reveal, or combine multiple gift codes in separate capsules for an extended celebration. Choose from 10+ birthday-specific templates. Add personal messages and photos. Make their digital gift feel special and memorable instead of just texting them a code.

Absolutely! Many companies use UnlockMoment for employee appreciation, quarterly bonuses, performance rewards, holiday gifts, client appreciation, and team incentives. Benefits for corporate use: Create branded gifts with All Access (removes our branding), send Amazon, Visa, or company store gift codes as interactive experiences, schedule time capsules for company-wide reveals during virtual events, professional templates for business use, scalable for 10 to 1000+ employees. Contact sales@unlockmoment.com for volume discounts and white-label solutions.

UnlockMoment makes holiday gifting magical! Create time capsules that unlock on Christmas morning at a specific time for the whole family, use festive templates for Hanukkah, New Year's, Thanksgiving, or other holidays, send Amazon or retail gift codes with holiday animations, create advent calendar-style reveals with multiple capsules, or surprise long-distance family with gift codes they can use immediately. We have 8+ holiday-specific templates with snow animations, festive colors, and seasonal designs.

Yes! UnlockMoment adds a modern twist to wedding gifts. Use cases: Gift honeymoon spending money (Visa gift card) with a romantic reveal, create a time capsule that unlocks on their first anniversary, give travel gift cards with destination-specific templates, surprise with dinner reservation confirmations or experience gifts, or send registry contribution codes in an elegant format. We have 6+ wedding templates with elegant designs, romantic animations, and sophisticated styling perfect for weddings and anniversaries.

Gamers and streamers love UnlockMoment! Use cases: Give Steam, Xbox, PlayStation, Nintendo eShop gift cards with gaming templates, host giveaways with scratch-to-reveal codes for subscribers, create exclusive unlock codes for community members, surprise gaming friends with expansion packs or season passes, or reward tournament winners with epic reveals. Gaming templates feature console themes, neon aesthetics, and gaming culture references. Perfect for Discord communities, Twitch streams, and YouTube giveaways.

Yes! UnlockMoment elevates professional gifting. Use cases: Thank clients with Starbucks, Amazon, or restaurant gift cards in professional templates, send appreciation gifts to partners with branded experiences (All Access removes UnlockMoment branding), create holiday gifts for your business network, reward referrals with scratch-to-reveal bonus codes, or onboard new clients with welcome gift experiences. Professional templates avoid overly casual designs. Perfect for B2B relationships, client retention, and professional networking.

UnlockMoment is perfect for surprise tickets! Upload the PDF ticket (Ticketmaster, Eventbrite, StubHub), choose a template matching the event (concert, sports, theater), add a dramatic message revealing the surprise, create a time capsule to unlock the day before the event for maximum anticipation, or use scratch-to-reveal for instant excitement. The recipient downloads the original PDF ticket after unlocking. Perfect for birthday surprises, anniversary gifts, or spontaneous adventure reveals.

Yes! Teachers and educators find creative uses: Reward top students with small gift card codes (Amazon, bookstore, cafe) using scratch cards, create end-of-semester surprises with time capsules that unlock on the last day, make learning fun with puzzle unlocks for bonus points or treats, or recognize achievements with personalized digital certificates and small rewards. Educational templates coming soon. It's a modern, engaging way to motivate students without physical rewards.

Most issues are browser-related. Troubleshooting steps: 1) Make sure they're opening the HTML file in a web browser (Chrome, Safari, Firefox, Edge), not a text editor. Right-click the file, select 'Open With', and choose a browser. 2) Check they have a modern browser version (update if needed). 3) Disable browser extensions that might block scripts (especially ad blockers). 4) Try a different browser. 5) Make sure JavaScript is enabled. 6) If on mobile, try opening in Safari (iOS) or Chrome (Android). If still not working, contact support with browser details.

Scratch issues are usually: 1) The device's touch sensitivity settings are too low - try pressing slightly harder. 2) A screen protector is interfering with touch detection - try without it or use a stylus. 3) The browser doesn't support touch events - update the browser or try Chrome/Safari. 4) The device is older and has limited canvas support - try on a newer device. 5) There's a browser extension blocking JavaScript - try disabling extensions or use private/incognito mode. The scratch feature works on 99% of touch devices with modern browsers.

Time capsules use the recipient's local device time. If the countdown seems wrong: 1) Check the recipient's device clock is set correctly. 2) Verify the correct timezone was selected when creating the gift. 3) Remember the unlock time is in the timezone you specified, not the recipient's timezone. 4) If they change their device time to try to unlock early, it won't work - the encryption uses server-verified time. 5) For exact-moment reveals (like New Year's), consider timezone differences. The countdown is accurate to the second when device clocks are properly set.

If your unlock code isn't working: 1) Make sure you're entering the full code exactly as shown in your email, including dashes (format: XXXX-XXXX-XXXX-XXXX). 2) Check for typos - codes are case-insensitive but must be accurate. 3) Verify you haven't already added this code on another device (check the Recover page). 4) Wait 5 minutes after purchase - sometimes there's a brief delay. 5) Check your spam folder for the confirmation email with the correct code. 6) Contact support@unlockmoment.com with your purchase receipt if still not working - we'll resolve it immediately.

No, the HTML file is finalized and encrypted. You cannot edit the gift code, message, or template after download. This is by design for security - if the file could be edited, it could be tampered with. If you need to make changes, create a new gift with the corrections. Tip: Use the preview feature before downloading to ensure everything is correct. You can create unlimited gifts with free templates to practice.

PDF issues are usually: 1) The PDF is larger than 10MB (compress it first). 2) The PDF is corrupted - try opening it separately to verify it works. 3) The browser blocked the upload - check for security warnings. 4) The PDF has password protection (remove it before uploading). 5) The download was interrupted - try creating the gift again. Make sure to wait for the 'PDF uploaded successfully' confirmation before downloading your gift. Supported formats are standard PDF files.

We offer multiple support channels: Email support@unlockmoment.com for general questions (response within 24 hours), email priority@unlockmoment.com for All Access members (response within 12 hours), email sales@unlockmoment.com for corporate inquiries and volume licensing, or visit our website's contact form. Include detailed information about your issue: browser type and version, device type, screenshots if applicable, and your unlock code or purchase receipt if relevant. We're committed to resolving all issues quickly.

No limits! You can create unlimited gifts with free templates. Single Template purchases let you create unlimited gifts with that specific template. All Access gives you unlimited gifts with all templates. There are no daily limits, no monthly caps, no restrictions. Create as many gifts as you want, whenever you want. The only limit is your imagination and the gift codes you have to encrypt.

Texting a gift code is impersonal and forgettable. UnlockMoment transforms the same code into an experience: Interactive reveals (scratching, countdowns) create anticipation and excitement, professional templates make the gift feel thoughtful and special, encryption adds security and prevents accidental spoilers, personal messages accompany the gift in a beautiful format, and the recipient remembers the moment, not just the code. It's the difference between handing someone cash and giving them a wrapped present. The gift value is the same, but the emotional impact is completely different.

Physical gift cards have limitations: They require shipping (slow and expensive), they can be lost or stolen before arrival, they're impractical for long-distance gifting or international recipients, they lack personalization beyond a generic card design, and they're not eco-friendly (plastic waste). UnlockMoment combines the best of both: The convenience and speed of digital delivery, the excitement and ceremony of unwrapping a physical gift, instant delivery worldwide, full personalization, zero environmental impact, and lower cost (no shipping fees). Perfect for last-minute gifts or spontaneous celebrations.

Traditional e-card services send nice cards, but the gift code is usually plain text in the message. UnlockMoment is specifically designed for gift codes: Interactive unlock experiences (scratch, countdown, puzzle) that e-cards don't offer, military-grade encryption for security, time-locked reveals for scheduled surprises, PDF support for tickets and documents, 100% privacy (no data collection), and a focus on the gifting moment, not just the card. E-cards are great for sentiments. UnlockMoment is great for actual valuable gifts like subscription codes and tickets.

Gyft and Giftly sell gift cards - they're retailers. UnlockMoment is different: We don't sell gift cards - you bring your own from any source, we transform how you present the gift code you already have, we focus on the gifting experience and recipient delight, we offer privacy (they collect extensive user data), and we're a tool for personal gifting, not a marketplace. Think of it this way: Gyft helps you buy gift cards. UnlockMoment helps you give them in an unforgettable way. They're complementary services, not competitors.

Crypto wallets are great for sending cryptocurrency but lack presentation: UnlockMoment can encrypt crypto wallet addresses or seed phrases with beautiful reveals, we support traditional gift codes that non-crypto users understand, we add ceremony and excitement to any digital asset transfer, we're beginner-friendly (no crypto knowledge needed), and we work with any gift type, not just cryptocurrency. If you're gifting crypto, use UnlockMoment to make the reveal special. For non-crypto gifts, we're the perfect solution.

You could, but: Creating scratch-to-reveal canvas animations requires advanced JavaScript skills, implementing AES-256 encryption securely is complex and error-prone, designing professional, responsive templates takes hours or days, time-locked encryption with secure cryptography is mathematically challenging, and ensuring cross-browser compatibility and mobile optimization is tedious. UnlockMoment provides all this instantly with zero coding. Your time is valuable - spend it writing heartfelt messages, not debugging canvas touch events. Plus, our templates are professionally designed by experienced designers.

Free templates are great for most casual gifts. Premium templates offer: More sophisticated designs for special occasions (weddings, corporate gifts, milestones), niche themes for specific interests (gaming, travel, tech, elegant formal events), seasonal variety (8+ holiday designs), advanced animations and visual effects, and white-label options (All Access removes branding for professional use). Free templates are perfect for trying UnlockMoment or regular gifting. Premium templates are ideal when you want to make a strong impression, match a specific theme, or use for business purposes.